Service Delivery Manager - Melbourne

Asta is a leading full-service technology and consulting agency. Beyond our IT acumen in software, web and mobile app development, our fit-for-purpose managed service solutions and our ground-breaking AI and blockchain technologies, there’s something more.

Our relentless commitment to people. And not just our customers, but our team.

About the role:

Our Client Success Team are crucial to providing our clients with an exceptional client experience.

Reporting to our Head of Client Success, our Service Delivery Managers are responsible for delivering the highest possible level of quality to our clients by managing the quality of our service delivery and the operational client relationships, ensuring all their expectations are exceeded.

As a Service Delivery Manager, you will oversee the provision of client support services, delivery of projects, and client IT strategy. You will understand the requirements of your clients, their strategic business objectives, technical requirements and deadlines. Your remit will include ensuring that operational policies are followed and our clients’ business objectives are achieved with a focus on best practice and process improvement to ensure exceptional outcomes.

To be considered for this role you must be a proven Service Delivery Manager who is passionate about exceeding clients’ expectations, not afraid of a solid day’s work and happy to tackle new challenges head on! Ideally you will have worked in an MSP and be familiar with the responsibilities of IT Service Delivery.

What will you be doing?

• Ensuring projects are forecast appropriately and accurately
• Assist in defining best practice in delivery, including templates, work plans, methodologies, and service delivery leadership
• Lead customer meetings or facilitated strategy sessions, analyse processes, and recommend improvements, and opportunities
• Drive and inspire the team and individuals to achieve high customer satisfaction levels, and working to an ethos of continuous improvement
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
• Maintaining high customer satisfaction ensuring agreed services are delivered against set service level agreements
• Manage our technical teams to ensure services are delivered to meet client requirements.

What can we offer you?

Our people are at the heart of everything we do, so if our team is happy, we're happy! 

• Happy Birthday To You! - Once you pass your probation period with us, you get to enjoy your birthday off, fully paid by us. It’s our birthday gift to you.
• Save Save Save - Our HR Platform gives you access to hundreds of savings every day, from money off top brand items, to supermarket and travel savings.
• Employee Assistance Program - Free assistance is on hand 24 hours a day, 365 days a year. That goes for your immediate family as well, because your family is our family too.
• Referral Scheme - Know the perfect person to join the team, or the perfect client we can assist? You could pocket $800 for putting in the good word.
• Flexibility - We know that some people thrive in an office environment and others work better from home. The choice will always be yours to mix up your work environment however you decide.
• Training - We know you don’t want to stand still in your career so we create a personalised training plan specifically focused on your career growth, reviewed and updated every quarter.
• Get Paid In Bitcoin - We love all things IT and technology and so all of our Asta employees have the option to receive a % of their salary in Bitcoin.

Please only apply if you can answer yes to the following:

You have:

• Demonstrated experience in a Service Delivery role
• A strong technical background with working knowledge of:
  • - IT infrastructure
  • - Cloud technologies
  • - IT Roadmaps
• An understanding of IT security would be highly regarded as well

You will:

• Be able to work under pressure
• Have a flexible working attitude
• Have a proactive mindset
• Enjoy working collaboratively

At Asta we know that an organisation, no matter how well designed, is only as good as the people who live and work in it. Our people are passionate about delivering outstanding customer service in a fast paced, professional, IT environment.

Everything we do at Asta is driven by our core values: One Team, Relentless Client Focus, Trust, Loyalty & Honesty. Our people love what they do, enjoy working together and thrive in our culture of growth and development.

Head over to our website if you would like to know more about who we are and what we do, and if you like what you see, apply!

Please note:

• You must have the right to live and work in Australia
• All short-listed candidates will be subject to a National Police Check