Our Beginnings
In 2004, Asta was five-years young and was a steadily growing start-up. We got a call from a new client and we sent a young system administrator out to fix a printer. It was our first visit. That technician was our 13th ever employee (as it turns out, a lucky 13 at that).
Our tech did a good job, he fixed the printer, no problems and we got a positive email back from the customer. During his time on-site, our guy had heard that the CEO had some important reports that were due at the company’s head office in Japan later that day. From what he gathered, those reports were pretty crucial, and time dependent.
What we didn’t know was that as well as fixing the printer, our tech had proactively cleaned up the customers printer cabling and then gone another extra step… He offered the CEO a printer test before he left, because he wanted to be sure the CEO could print his reports and get them to where they needed to go on time. Three days later we met that CEO. Two weeks later we submitted a proposal. One month later we were responsible for Olympus Australia’s managed IT services.
Over the next six years, Olympus brought in $5.5 million of business for Asta and that company of 13 back in 2004 was now on the rise and growing fast. Not due to a proposal or sales pitch, but because of the impression our team member left on that first day. He showed he cared, he was proactive and he showed relentless customer focus.
Our beginnings and our growth and success over the past 25+ years stem from the relationships we’ve built and the many incredible people who’ve joined us along the way. It’s the little things that have mattered more than anything all along, not the business won and delivered – but the care we take, the integrity in our work, our lived values, our drive to be more – and to keep the little things in focus.
